Do you offer returns or refunds on items?

Unfortunately, we do not offer refunds for any of our jewelry due to sanitary purposes. Depending on the situation, refunds are offered if the item has been damaged, but only within a 7-day time frame. This is to avoid items being used or mistreated in any way. Refunds are also acknowledged if the error was on our part. Items can be returned within 7 business days after your item was received. They must be in the same condition sent to you, or we cannot honor a refund. Please be sure to ask all questions before purchasing!

What carrier do you use to ship out your items?

We ship all items via USPS. No signature required on most orders. 

What are your shipping rates?

Shipping rates and estimated delivery times vary depending on location internationally. Shipping is flat rate $5 on all orders within the USA.

Do you provide tracking numbers?

Yes! After your order has been processed, you should receive an email with a tracking number. We encourage EVERYONE to use these tracking numbers to check on the status of their orders. This is why we provide tracking numbers. Please allow 24-hours for your tracking number to update once you receive it. (In order to receive your items safely, please provide a valid and reliable shipping address.) 

Do you ship to PO Boxes? 

We do not ship to PO Boxes, so please be sure to provide a physical address.

Are you still shipping and processing orders in light of the COVID-19 situation?

Yes, we are currently still processing orders and shipping them out. However, we have experienced a slight delay with all our orders, unfortunately. Please be mindful of this before placing an order. We are processing and shipping out orders as soon as we can! But please expect some delays.

We are also taking the necessary protocols and safety procedures when packing and shipping items. We are doing our very best to make sure all items are clean and safely packed and shipped to you!

Her Evil Eye is NOT responsible for ANY lost/stolen orders or custom fees that may be applied to international orders. Please note this before ordering. 

Customer Satisfaction is our number one priority, and we strive to make things right. If you are unsatisfied with your order, please reach out to us at HerEvilEyeStore@gmail.com.